Refund and Returns Policy
Eligibility for Returns: Items can be returned within 7 days of delivery. The product must be unused, in original packaging, and in the same condition as received.
Non-returnable Items:
Customized or personalized jewelry
Items bought on final sale
Gift cards or vouchers
Return Process:
Email us at [Insert Support Email] with your order number and reason for return.
We will guide you through the return shipping process.
Buyer is responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be processed to your original payment method within 7–10 business days.
Damaged or Wrong Items:
If you receive a defective or incorrect item, please contact us within 48 hours of delivery for a free replacement or full refund.
Exchange Policy:
Exchanges are allowed only for the same product category and value.
Contact us to check availability before sending the item back.
Contact for Support:
📧 Email: info@samjewellers.in
📞 Phone: +91-9871464600